LOGO DESIGN

 

Q: Will you customise my logo choice to my company name?

A: Yes. We realise that the designs on our website will not always match your requirements. We will customise the font of the logo to match your company name. Please ensure that this information is correct as there will be additional charges for author’s corrections.

Q: Can I change the colour of my logo?

A: Yes, if it is a simple change. If it requires more complex work, a small fee would be charged. We will advise you of this charge prior to commencing the work.

Q: Why do the printed colours look different from the colours on my screen?

A: Printers and monitors produce colours in different ways. Monitors use the RGB (red, green, blue) colour model, which usually supports a wider spectrum of colours. Printers use the CMYK (cyan, magenta, yellow, black) colour model, which can reproduce most - but not all - of the colours in the RGB colour model. Depending on the equipment used, CMYK generally matches 85-90% of the colours in the RGB model. When a colour is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest colour that will match. Pantone colours are the industry standard way of getting the exact same colour every time (if printed from a professional that uses Pantones). If you mention to us what colour you would like as a Pantone, we will gladly insert that into the logo. Find your Pantone colour here.

Q: Will anyone else be able to buy the designs I purchase from Brand In A Can again?

A: For some, yes. But with 1000s of designs and new ones being added daily, the chances that you will have the same logo as another business in your area is very unlikely. However if you are still concerned, for a fee you may ask us to take the design off the site or customise the design to really secure your identity.

Q: Do I own the copyright to the design?

A: Once you purchase a licence to the design, you may use it for personal or commercial projects. The designer will retain copyright in the design. The design will remain on the website and will be available for others to purchase unless you choose to pay an additional fee to take the design off the website. If you choose to pay the additional fee, you will then own the rights to the design.

Q: I found a logo I like, but the price is too high. Can I make an offer?

A: The prices are fixed but from time to time Brand In A Can may offer special prices for short periods.

Q: Why are there different prices for logos?

A: Each logo design is unique and the price reflects the time taken and the research required to create the design.

Q: Can I get a refund?

A: Brand In A Can does not offer a refund or return policy for its digital products. Once you have selected your product (including any customisation with your text and information supplied), it is transferred to you as either a logo file or for stationery or business cards as a high resolution, print file. There is no refund if you change your mind once the product has been supplied.

Q: Will you trademark/copyright the logo for me?

A: No. You will not be entitled to register your rights in the design unless you pay an additional fee to purchase the design and have it taken off the website. We do not register any rights in the logo on your behalf. You should seek the advice of a trademark specialist if you wish to do this.

Q: How do I get my logo file?

A: Once payment has been verified, we will customise your logo or art files and forward them to you via an electronic transfer.

Q: How long will it take to get the files?

A: Expect your high resolution art files emailed to you within 2 business days once payment has been verified. If there is a heavy backlog it may take slightly longer, but we will inform you if this is the case. Generally, we would rather get your design right than rushed.

Q: What payment methods are available?

A: Secure payments through Credit Card or PayPal.

Q: Will my purchase on Brand In A Can be secure?

A: Yes. All payment information is encrypted and payments are processed through a secure SSL certificate. Processing is handled through Stripe Payment gateway or PayPal, depending on the payment processing you chose.

Q: Why don't my design files open in Microsoft Word?

A: The eps file is an industry standard image format (which can be scaled to any size without loss of quality), which will not work in Microsoft Word. Files from Brand In A Can, are developed specifically to be edited and viewed in programs specific to design, ie. Adobe Illustrator. Brand In A Can will supply an eps file suitable for printing and a jpeg for use in Microsoft word.

Q: Does Brand In A Can sell collateral, business cards, letterheads or websites?

A: Yes. Brand In A Can is a one stop shop for all your branding needs for ready-made logos, business cards, stationery sets and websites.

 

BUSINESS CARD & STATIONERY SET DESIGN

 

 Q: What do you get in the Stationery pack?

A: The pack contains a set of High Resolution PDF files that are print ready. You will receive a file for a letterhead (210 x 297mm), a with compliments slip (210 x 100mm), and a one sided business card (90 x 54mm). Additional names for business cards are available for $40 each. Also included is a Microsoft Word document of the letterhead.

Q: What do you get in the Business Card pack?

A: The pack contains one, double sided business card 90 x 54mm. The file is a High Resolution PDF file, which is print ready. Additional names are available for $40 each.

Q: Is the logo included in the Business Card or Stationery Set?

A: No. The logo used is for display purposes only but is available for purchase on the logo pages.

Q: Will you customise the Business Card or Stationery Set to my company name?

A: Yes. The designs on our website will need to be customised. We will get you to provide your company logo or you can purchase one from our logos section. You will also be required to provide all text details. Please ensure that this information is correct as there will be additional charges for author’s corrections.

Q: Can I change the colour of my Business Card or Stationery Kit?

A: Yes, if it is a simple change.  If it requires more complex work a small fee would be charged. We would advise you of this charge prior to commencing the work.

Q: Why do the printed colours look different from the colours on my screen?

A: Printers and monitors produce colours in different ways. Monitors use the RGB (red, green, blue) colour model, which usually supports a wider spectrum of colours. Printers use the CMYK (cyan, magenta, yellow, black) colour model, which can reproduce most - but not all - of the colours in the RGB colour model. Depending on the equipment used, CMYK generally matches 85-90% of the colours in the RGB model. When a colour is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest colour that will match. Pantone colours are the industry standard way of getting the exact same colour every time (if printed from a professional that uses Pantones). If you mention to us what colour you would like as a Pantone, we will gladly insert that into the logo. Find your Pantone colour here.

Q: Will anyone else be able to buy the designs I purchase from Brand In A Can again?

A: Yes. But with 1000s of designs and new ones being added daily, the chances that you will have the same design as another business in your area is very unlikely. However if you are still concerned, for a fee you may ask us to take the design off the site or customise the design to really secure your identity.

Q: Do I own the copyright to the design?

A: Once you purchase a licence to the design, you may use it for personal or commercial projects.  The designer will retain copyright in the design. The design will remain on the website and will be available for others to purchase unless you choose to pay an additional fee to take the design off the website.  If you choose to pay the additional fee, you will then own the rights to the design.

Q: I found a design I like, but the price is too high. Can I make an offer?

A: The prices are fixed but from time to time Brand In A Can may offer special prices for short periods.

Q: Can I get a refund?

A: Brand In A Can does not offer a refund or return policy for its digital products. Once you have selected your product (including any customisation with your text and information supplied) it is transferred to you as either a logo file or for stationery or business cards as a high resolution, print file. There is no refund if you change your mind once the product has been supplied.

Q: How do I get my art files file?

A: Once payment has been verified, we will customise your art files and forward them to you via an electronic transfer.

Q: How long will it take to get the files?

A: Expect your high resolution art files emailed to you within 2 business days once payment has been verified. If there is a heavy backlog it may take slightly longer, but we will inform you if this is the case. Generally, we would rather get your design right than rushed.

Q: What payment methods are available?

A: Secure payments through Credit Card or PayPal.

Q: Will my purchase on Brand In A Can be secure?

A: Yes. All payment information is encrypted and payments are processed through a secure SSL certificate. Processing is handled through Stripe or PayPal, depending on the payment processing you chose.

Q: Can Printing be arranged?

A: Yes Printing is available but only for delivery in Australia, USA and UK at this time.

 

WEBSITE DESIGN

 

Q: How does the process work for websites?

A: After payment is goes through, a member of our team will contact you to talk you through the process and let you know what we need from you. As the basic package you will get 4 sections included which for example could be 'about us', 'services', 'why choose us' and 'contact'. Extra sections are optional at an added cost. If you require more pages contact us for a quote. 

Q: Is my site responsive?

A: Yes, all Brand In A Can websites are responsive.

Q: How many pages are included in my website?

A: The base package includes 4 sections over one page as a single page scroller website, or 4 pages in a more traditional website. Example of sections/pages could be 'about us', 'services', 'why choose us' and 'contact'.

Q: What is a section?

A: A section we define as a parcel of information with reasonably simple complexity, for example an 'about us' section could have a block of text, heading and image. If you need a more custom built site or complex site, contact us for a quote. 

Q: Do the websites come with any security?

A: Yes, all Brand In A Can websites come with preloaded plugins to make sure your site is automatically given a very comprehensive level of security. 

Q: Does the website have a content management system?

A: Yes! Brand In A Can websites are built using Wordpress to make the process as easy as possible. They are also modular with a smart editor so you can add sections and templates with ease.

Q: Will my website work on a mobile device?

A: Yes. Our sites have been designed with that in mind.

Q: Can I link to social media from my website?

A: Yes

Q: Do images come with the website?

A: Yes. One banner image is included in the website package, or you can provide your own. You will also receive FREE open source background images.

Q: What do I have to supply to Brand In A Can for my new website?

A: Digital files

  • Company logo (.jpeg, .eps, .ai, .png or .gif files)
  • Optional images (.jpeg, .png or .gif files)
  • Text for chosen sections ie about us, services and products (.doc, .txt and .rtf files). We recommend a maximum of 150 words for each section. Research shows that people are less likely to read a block of text that is too heavy.
  • Contact details (address, phone and email)
  • If choosing for us to upload to your server we will need your FTP details (i.e., your domain name, user name and password). Alternately, Brand In A Can will package the files and you can upload the website yourself to your server.
  • What social links do you want to use? Please choose what you require and supply the web addresses (i.e., Facebook).

Q: Can you provide internet hosting services?

A: No. Not at this time.

Q: Can I get my Domain name from Brand In A Can?

A: No, not at this time.

Q: How do I get my website?

A: Once payment has been verified, we will customise your website and upload to your provider’s server.

Q: How long will it take to build?

A: Depending on the complexity, once payment has been verified and we have received your files (i.e., images, logo and text) we would like to take a week to make sure everything is working properly. 

Q: What payment methods are available?

A: Secure payments through credit card or PayPal are available.

Q: Will my purchase on Brand In A Can be secure?

A: Yes. All payment information is encrypted, and payments are processed through a secure SSL certificate. Processing is handled through Stripe or PayPal, depending on the payment processing you choose.

Q: Does Brand In A Can sell collateral, business cards or letterheads?

A: Yes. Brand In A Can is a one-stop shop for all your branding needs for ready-made logos, business cards and stationery packs as well as websites.